Shipping Information

Small Parcel – £6.95 incl. VAT

Standard shipping cost for orders of products not longer than 100cm. This parcel will be shipped via Royal Mail or UPS depending on size and postcode.

Large Parcel – £10.95 incl. VAT

Charged on all orders of products between 100cm and 250cm in length (excluding Legamaster Boards). These parcels will be shipped via UPS.

Extra Large Parcel – Request Quote

Currently we cannot offer a shipping flat rate or a 1-2 working days delivery for products exceeding 250cm in length. This also applies to Legamaster boards. Shipping costs will be calculated individually.

Cut-off Times

2.00 p.m. for orders including products up to 100cm

11.00 a.m. for orders including products with a Length over 100cm but not longer than 250cm

Shipping Areas

We accept online orders only for delivery to UK or Eire addresses. We cannot deliver to P.O Box addresses.

Overseas Delivery

Under certain conditions we may deliver overseas. All customs duties and taxes must be paid by the customer. Please contact us for an individually quote.

Collection

You can collect your order from our warehouse in Birmingham during opening hours. If you choose ‘Collection’ as shipping method, we will inform you when your order is ready for collection.

Payments

Debit and Credit Card Payments

Paying for your order by debit or credit card is secure and we do not store any of your card details on our website.

During card payments, you will be transferred to PayPal with no need to have or apply for a PayPal account. PayPal will take your card details, but no payment at this stage, before transferring you back to the checkout on our website where you can check your order before finally placing it. If you do not finally place the order on our website, there will be no payment taken from your debit or credit card.

PayPal

You can use your PayPal account to pay for your order if you have one. During the payment process, you will be transferred to PayPal where you can login into your account and arrange your payment. You will be subsequently transferred back to the checkout on our website where you can check your order before finally placing it. If you do not finally place the order on our website, there will be no payment taken from your PayPal account.

Bank Transfer

Please note when you pay by Bank Transfer that Order Processing initiates from the moment we have received the full payment in our bank account and not from the time placing the order. You will find our bank details on the order confirmation we will email you. If the order isn’t paid within 5 working days we will email you a reminder and if we haven’t received the full payment within an additional 5 working days afterward, we will cancel the order.

Cash on Collection

If you have chosen to collect your order from us in Birmingham, you can accept cash on collection. You will still have the opportunity to pay for order by debit or credit card on collection if you change your mind.

Returns

We’re committed to selling high-quality products you’ll enjoy using. But we appreciate that sometimes you might want to exchange or return something you’ve bought.

Make sure you check your items carefully for any signs of damage before they’re used or installed. It’s a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.