Shipping and Payment
We ship to most destinations in the European Union.
Shipping in the United Kingdom
Small Parcel (£6.90 inc. VAT)
Standard shipping cost for orders of products not longer than 100cm. This parcel will be shipped via Royal Mail 1st Class Service or UPS depending on size and postcode. Most of the parcels are delivered the next working day for orders placed before 2.00pm.
* Order before 3pm for next day delivery.
Large Parcel (£10.92 inc. VAT)
Charged on all orders of products between 100cm and 250cm in length. These parcels will be shipped via UPS. The standard delivery time is 2 working days for orders placed before 12.00pm.
* Order before 11am for next day delivery. Excluding Artiteq Shadowline Rails.
Extra Large Parcel (request quote)
Currently we cannot offer a shipping flat rate or a 1-2 working days delivery for products exceeding 250cm in length. Shipping costs will be calculated individually.
Shipping cut-off times
2.00pm for orders including products up to 100cm
12.00pm for orders including products with a length over 100cm but not longer than 250cm
We accept online orders only for delivery to the UK. We cannot deliver to P.O Box addresses.
You can collect your order from our warehouse in Birmingham during opening hours. If you choose ‘Collection’ as shipping method, we will inform you when your order is ready for collection.
Shipping in the Eurozone
Due to the expansive and efficient air and road networks within Europe, it does mean we offer a super speedy three-day service for parcel delivery with UPS to most of the major shipping destinations in the Eurozone. For some of the more far-reaching and less accessible parts, it can take up to five working days.
Currently we ship to the following countries:
Please contact us for the shipping cost to destinations not listed above.
We are also happy to ship outside the European Union. All customs duties and taxes must be paid by the customer. Please contact us for an individually quote.
Debit and Credit Cards
For all payments we use a worldwide payment gateway Stripe. Paying for your orders with debit or credit card is encrypted and secure. We do not store any of your card details on our website.
You can use your PayPal account to pay for your order if you have one. During the payment process, you will be transferred to PayPal where you can login into your account and arrange your payment. You will be subsequently transferred back to the checkout on our website where you can check your order before finally placing it. If you do not finally place the order on our website, there will be no payment taken from your PayPal account.
Please note when you pay by Bank Transfer that Order Processing initiates from the moment we have received the full payment in our bank account and not from the time placing the order. You will find our bank details on the order confirmation we will email you. If the order isn’t paid within 5 working days we will email you a reminder and if we haven’t received the full payment within an additional 5 working days afterwards, we will cancel the order.
Cash on Collection
If you have chosen to collect your order from us in Birmingham, you can accept cash on collection. You will still have the opportunity to pay for order by debit or credit card on collection if you change your mind.
We are committed to selling high-quality products you’ll enjoy using. But we appreciate that sometimes you might want to exchange or return something you’ve bought.
Make sure you check your items carefully for any signs of damage before they’re used or installed. It’s a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.