Shipping in the United Kingdom

Small Parcel (£6.90 inc. VAT)

Standard shipping cost for orders of products not longer than 100cm. The parcels are shipped via Royal Mail 1st Class Service or UPS depending on size and postcode.

* Order before 3pm for next working day delivery. Orders are shipped on business days only; these are Monday to Friday, excluding Bank Holidays. Subject to courier availability to deliver next business day.

Large Parcel (£10.92 inc. VAT)

Charged on all orders of products between 100cm and 250cm in length. These parcels will be shipped via UPS. The standard delivery time is 1 working day for orders placed before 11am.

* Orders are shipped on working days only; these are Monday to Friday, excluding Bank Holidays. Subject to courier availability to deliver next working day. Excluding Artiteq Shadowline Rails (5 working days).

Extra Long Parcel

Currently we offer a shipping flat rate of a 1-2 working days delivery for products exceeding 250cm in length. Shipping costs is £62 (exc. VAT).

Shipping Areas

We accept online orders only for delivery to the UK. We cannot deliver to P.O Box addresses.

Shipping in the European Union

Our shipping costs are based on a UPS Standard delivery. Please contact us at hello@picturesuperstore.co.uk if you require only hooks and wires as we may be able to offer a better shipping price for small orders.

EU Zone 01

UPS £18.00 (£15.00 exc. VAT)
FREE delivery orders over £200.00 (£166.67 exc. VAT)
EU Zone 01 includes: Belgium, France, Germany, Ireland, Luxembourg and Netherlands.

EU Zone 02

UPS £20.00 (£16.67 ex. VAT)
FREE delivery orders over £200.00 (£166.67 exc. VAT)
EU Zone 02 includes: Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Mainland and Baleares only) & Sweden.

EU Zone 03

UPS £25.00 (£20.83 exc. VAT)
FREE delivery orders over £250.00 (£208.33 exc. VAT)
EU Zone 03 includes: Republic of Cyprus.

EU EFTA Zone

UPS £30.00 (£25.00 exc. VAT)
FREE delivery orders over £300.00 (£250.00 exc. VAT)
EU EFTA Zone includes EFTA member states: Iceland, Liechtenstein, Norway and Switzerland.

Shipping to the USA and Canada

Our shipping costs are based on a UPS Standard delivery.

USA/CANADA

exc. rails UPS £19.00
inc. rails UPS £39.00
** we might be able to offer better or free rate depending on the size of your order. Email us for more information.

Payments

Debit and Credit Cards

For all payments we use a worldwide payment gateway Stripe. Paying for your orders with debit or credit card is encrypted and secure. We do not store any of your card details on our website.

PayPal

You can use your PayPal account to pay for your order if you have one. During the payment process, you will be transferred to PayPal where you can login into your account and arrange your payment. You will be subsequently transferred back to the checkout on our website where you can check your order before finally placing it. If you do not finally place the order on our website, there will be no payment taken from your PayPal account.

Bank Transfer

Please note when you pay by Bank Transfer that Order Processing initiates from the moment we have received the full payment in our bank account and not from the time placing the order. You will find our bank details on the order confirmation we will email you. If the order isn’t paid within 5 working days we will email you a reminder and if we haven’t received the full payment within an additional 5 working days afterwards, we will cancel the order.

Cash on Collection

If you have chosen to collect your order from us in Birmingham, you can accept cash on collection. You will still have the opportunity to pay for order by debit or credit card on collection if you change your mind.

Returns

We are committed to selling high-quality products you’ll enjoy using. But we appreciate that sometimes you might want to exchange or return something you’ve bought.

Make sure you check your items carefully for any signs of damage before they’re used or installed. It’s a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.